Your customer number can be found on any correspondence received by letter of email. If you subscribe to the print edition it can also be found on the wrap that your magazine arrives in. Customer numbers are 12 digits long.
Simply log in at https://www.subscription.co.uk/oldie/solo and update your address details online. Or email theoldie@subscription.co.uk giving your name and old address details and your subscriber number if you have it and, of course, your new address details.
Please give us as much notice as possible so that we can update our records in time for your moving date - at least a week if you can.
Subscriptions can be suspended at any time by email or telephone. If a subscription is suspended and you have digital access, this will also be suspended.
The Oldie collects your data so that we can fulfil your subscription. You will also receive the free, optional weekly newsletter. We may also, from time to time, send you details of Oldie offers, events and competitions, but you always have a choice and can opt out by emailing us at theoldie@subscription.co.uk. We do not share with (or sell) your data to third parties. Details you share with us will be managed as described in our Privacy Policy here: https://www.theoldie.co.uk/about-us/privacy.
To be removed from mailing lists, you can contact our customer service team by email theoldie@subscription.co.uk or by phone +44 (0)1858 438 791.
Download and open the app, and tap on the ‘Account’ icon. You will be prompted to enter your customer number. Your subscription should now be activated. Note you can only login to the app if you have an active digital or print & digital subscription.
If you have any problems with accessing your digital subscription, please contact theoldie@subscription.co.uk.
No, there is no device limit. The Oldie app is available on the App Store and Google Play.
Free access to digital is no longer offered to print subscribers; a decision was made to take down the service. If you would like access to the app, you need to subscribe to digital or print & digital package.
Yes, but only issues that you have downloaded to the same device. Once your subscription expires you will lose access to the digital edition archive.
Pound sterling is the only available currency when purchasing a subscription to The Oldie.
Maestro, Visa and MasterCard
The Oldie is published every 4 weeks. Your print subscription will usually start with the next available issue. Digital subscribers also get access to the current issue by entering their customer number. This number begins with E and can be found on the order confirmation.
If your original order was by Direct Debit your subscription will automatically renew until you decide to cancel. If you ordered a subscription using a cheque or credit/debit card, we will send you a reminder giving you plenty of time to renew ahead of your final issue.
The Oldie is published every 4 weeks, not every month. There are therefore 13 issues published in a year but subscriptions are typically sold on a 12 (or 6) issue-basis, not a calendar year.
You can purchase single issues by phoning our customer service team on +44 (0)1858 438 791. The pricing is as follows:
UK £4.95
Europe £5.95
USA/Canada £6.95
ROW £7.95
Discounts are available upon request when purchasing six or more copies at once.
Any applicable tax is included in the digital and print & digital subscriptions to The Oldie.
You can cancel at any time or on expiry of your current subscription term, a refund will be generated for the remaining issues. We will attempt to refund the money to the original payment source.
Card refunds take 5-7 working days to show in your account. There is a 2 week time frame for cheque refunds.
You can return cheque refunds to:
The Oldie
90 Walcot Street
Bath
BA1 5BG
If you have not received your gift or have missed an issue, we can arrange for a replacement or issue extension if a claim is made within 3 months of the sent date.
You can purchase gifts separately two ways. Either on The Oldie store: https://www.theoldie.co.uk/readers-corner/shop. Alternatively, you can contact our telephone team on +44 (0)1858 438 791.
